All the information LogMeIn Rescue can provide technicians with the customer's consent can help the support team diagnose the system and find a solution to every problem customers face. Access a remote computer in approximately 20 seconds or less, without pre-installing software. LogMeIn Rescue is one of the best choices in this field, as it comes with a user-friendly technician console, various connection methods, and support for mobile devices. March 8, Trial. Alternatively, technicians can start a Rescue Lens session, sending the connection link via SMS and then providing support via a mobile platform on iOS, Android, or Blackberry devices. Fast Time-to-Connect Ultra-fast remote control of PCs and Macs with patent-pending, point-to-point technology handoff; the architecture behind Rescue provides high levels of scalability, reliability and ease of use. Keep track of sessions that timeout while technicians are busy or offline. 
| Uploader: | Jugal |
| Date Added: | 12 August 2008 |
| File Size: | 38.69 Mb |
| Operating Systems: | Windows NT/2000/XP/2003/2003/7/8/10 MacOS 10/X |
| Downloads: | 40417 |
| Price: | Free* [*Free Regsitration Required] |
Rescue technician console
Centralized scripts streamline and technickan automated support, allowing admins and technicians to create, manage and deploy scripts from one location. Connect to systems even while in "safe mode".
Display your company logo in the Windows Mobile applet. Besides various minor fixes and improvements, this release of the Rescue website introduces the following new feature: Full remote control not available; screenshot sharing simulates remote view.
Start Technician Console
LogMeIn Rescue is one of the best choices in this field, as it comes with a user-friendly technician console, various connection methods, and support for mobile devices. Administrators can transfer sessions that are on hold or waiting status to another technician, channel, or technician group.
Technicians can directly configure rescuf on iPhone, Android, Windows Mobile and Symbian devices without using remote control. System Requirements For the remote devices that you will support: Administrators can use this intuitive online interface to centrally perform management tasks such as creating and assigning permissions for other administrators, technicians and groups, and creating tecgnician viewing reports.
Keep track of sessions that timeout while technicians are busy or offline. Invite technicians from outside your rescue organization with or without a rescue license to help support an active session. Use a standard Rescue survey interface or redirect customers to a self-hosted survey or third-party survey tool. The integrated File Manager displays a logmeon interface, providing instant access to the contents of the remote PC.
LogMeIn Rescue Technician Console Download (Free) -
Once the link is accessed on the remote workstation, the customer applet download is initiated, but not before asking for access permission and advising the customer not to authorize unsolicited remote sessions or disclose credit card information. Incorporate support links into your website; create up to 10 different support channels based on subject matter or complexity, etc.
For smartphones, send download URL via text message or email, or just enter www. Click to load comments. Firewall-friendly architecture means PC user does not require administrator rights to run customer applet. Auto-route customers to a specific support queue for handling by next available rep incorporate support links into your web site.
An easy, one-click, zero-download desktop icon you can pre-install on remote desktops for easy access to the helpdesk. Smartphone applet downloads in seconds on 3G networks. Aside from highly-trained experts, professional tech support companies require a reliable remote assistance application to serve its customers with promptitude and accuracy. Access a remote computer in approximately 20 seconds or less, without pre-installing software. Technicians can also reboot the remote workstation in both normal and safe mode, run scripts, and check information about the computer, including its software and hardware configuration, running processes and services, installed applications, users, installed drivers, startup items, and recent system events.
Distribute requests through a global queue for handling by next available technician. Create up to 10 different support channels based on subject matter or complexity, etc.
Read the full changelog. For smartphones, view system info such as memory, battery life and software version. The Windows and Mac Desktop Apps enable technicians to access their console in one click, so they can provide support faster, without the hassle of a browser.
Transfer active sessions to alternate technicians, along with notes and chat text. Instant chat can be fully embedded and customized into a web-based application.
Download LogMeIn Rescue
The applet is used for chatting predefined replies are available to the tech support teamfile sharing, and remote control management, and is automatically removed at the end of the support session. End-users can immediately chat with rescur technicians without downloading software.
Generate reports of technician statistics and activity.
Comments
Post a Comment